gridtempo

Privacy Policy

Effective Date: November 03, 2025

Last Updated: November 03, 2025

Gridtempo LLC ("we," "us," "our," or "Gridtempo") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.gridtempo.com and use our healthcare workforce scheduling services.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

1. Information We Collect

1.1 Personal Information

When you create an account with Gridtempo, we collect the following personal information to provide our services:

  • First name and last name
  • Email address
  • Contact phone number
  • Availability schedules that you input into our system

1.2 Usage and Analytics Information

We automatically collect certain information when you use our services, including:

  • Browser type and version
  • Device information
  • IP address
  • Pages visited and features used
  • Performance data and error logs
  • Time and date of visits

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website.

Cookies help us:

  • Remember your preferences and settings
  • Analyze website performance and functionality
  • Collect basic analytics data to improve our services
  • Maintain your session when you're logged in

You can control cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our services.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To create and manage healthcare workforce schedules based on your availability
  • Account Management: To create, maintain, and manage your user account
  • Communication: To send transactional emails including profile updates, schedule changes, password resets, and other service-related notifications
  • Schedule Coordination: To share schedule information with your organization and healthcare facilities as part of our core scheduling functionality
  • Service Improvement: To analyze usage patterns, identify errors, and enhance the performance and functionality of our platform
  • Security: To protect against unauthorized access, fraud, and other security threats
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes

3. How We Share Your Information

3.1 Within Your Organization

Schedule data and availability information is shared within your organization as necessary to coordinate healthcare workforce scheduling. Control of this data is shared between individual users and organization administrators.

3.2 With Healthcare Facilities

As part of our core scheduling functionality, we share schedule information with healthcare facilities where you are scheduled to work. This is the intended purpose of our platform and is necessary to provide our services.

3.3 With Service Providers

We share the minimum necessary information with trusted third-party service providers who assist us in operating our platform, including:

  • Cloud hosting services
  • Payment processors
  • Error tracking and analytics tools

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.4 Legal Requirements

We may disclose your information when required by law, court order, or other legal processes, or when we believe in good faith that disclosure is necessary to:

  • Comply with legal obligations
  • Protect our rights, property, or safety
  • Protect the rights, property, or safety of our users or the public
  • Prevent fraud or abuse of our services

3.5 What We Don't Do

We do NOT:

  • Sell your personal information to third parties
  • Share your information for third-party marketing purposes
  • Share your data with anyone outside your organization except as described in this policy

4. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it, including:

  • Encryption: We use industry-standard encryption to protect data in transit and at rest
  • Secure Servers: Our infrastructure is hosted on secure servers with multiple layers of protection
  • Access Controls: We limit access to personal information to authorized personnel who need it to perform their job functions
  • Regular Security Assessments: We regularly review and update our security practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Privacy Rights

5.1 General Rights

You have the following rights regarding your personal information:

  • Access: You can access your personal information through your account settings
  • Correction: You can update and correct your personal information at any time through your account
  • Export: You can request to export your personal data
  • Deletion: You can request immediate deletion of your account and personal information by contacting us at [email protected]

5.2 California Residents (CCPA Rights)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, as well as the categories of sources, purposes for collection, and third parties with whom we share information
  • Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions
  • Right to Opt-Out: You have the right to opt-out of the sale of your personal information. Note: We do not sell personal information
  • Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your CCPA rights

To exercise your CCPA rights, please contact us at [email protected]. We will verify your identity before processing your request and respond within 45 days.

5.3 Account Types and Data Access

Our platform has different user roles:

  • Group Members: Individual healthcare workers who input their availability and view their schedules
  • Administrators: Organization administrators who create schedules and manage workforce coordination

Both user types have shared control over schedule data within their organization. Administrators may have access to schedule information for all members of their organization for workforce management purposes.

6. Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy.

When you request deletion of your account:

  • Your account and personal information will be deleted immediately
  • Some information may be retained as required by law or for legitimate business purposes (such as financial records for tax compliance)
  • Anonymized or aggregated data that cannot identify you may be retained for analytics purposes

To request account deletion, please contact us at [email protected].

7. Communications

7.1 Transactional Communications

We send transactional emails necessary for the operation of our services, including:

  • Account creation and verification
  • Password resets and security alerts
  • Profile updates
  • Schedule changes and notifications
  • Important service announcements

You cannot opt-out of these transactional communications as they are essential to providing our services.

7.2 Marketing Communications

We do not currently send marketing emails. If we introduce marketing communications in the future, you will have the ability to opt-out by:

  • Clicking the “unsubscribe” link in any marketing email
  • Updating your communication preferences in your account settings
  • Contacting us at [email protected]

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from anyone under 18 years of age. If you are under 18, please do not use our services or provide any information to us.

If we become aware that we have collected personal information from someone under 18, we will take steps to delete such information immediately. If you believe we have collected information from someone under 18, please contact us at [email protected].

9. HIPAA Compliance

Gridtempo is committed to complying with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable healthcare privacy regulations. While our scheduling platform typically does not handle protected health information (PHI) as defined by HIPAA, we maintain security practices consistent with HIPAA standards to protect all information entrusted to us.

If your organization requires a Business Associate Agreement (BAA) or has specific HIPAA compliance needs, please contact us at [email protected] to discuss appropriate safeguards.

10. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Gridtempo. This Privacy Policy does not apply to third-party websites. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. International Users

Our services are operated in the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our database is operated.

By using our services, you consent to the transfer of your information to the United States and acknowledge that the data protection and privacy laws of the United States may differ from those of your jurisdiction.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

  • Update the “Last Updated” date at the top of this policy
  • Notify you via email if the changes are material
  • Post a notice on our website

We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated Privacy Policy.

13. Compliance and Future Regulations

Gridtempo is committed to complying with all applicable privacy laws and regulations. As our service grows and new regulations are enacted, we will update our practices and this Privacy Policy accordingly to ensure continued compliance with:

  • California Consumer Privacy Act (CCPA)
  • Health Insurance Portability and Accountability Act (HIPAA)
  • Any other federal, state, or local privacy regulations that may apply

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Gridtempo LLC
2108 N ST STE N
Sacramento, CA 95816
United States

Email: [email protected]
Website: www.gridtempo.com

We will respond to your inquiry within a reasonable timeframe.

Important:This Privacy Policy is effective as of the date stated above. Your continued use of Gridtempo's services constitutes acceptance of this Privacy Policy and any updates.